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Hotels are finding it increasingly difficult to hire receptionists with the right skills. Because of this, educational centers and institutes of tourism and hospitality have developed Hotel Receptionist training programs. This training is often provided free of charge.

A Free Hotel Receptionist Course aims to help students impress employers or potential employers with their dedication to self-improvement and their skills bank as a receptionist.

A Free Hotel Receptionist Course will strengthen your customer service skills as it is an essential element of working in the hotel industry. This training will help you improve and provide excellent customer service at all times.

The course offers exciting employment opportunities throughout the hospitality industry and provides a complete education and will prepare candidates for a successful career in the hospitality industry. 

The course is designed for those seeking employment as a receptionist within the hospitality industry or an experienced receptionist who aims to improve existing skills and develop or learn the best and most up-to-date practices in the hospitality industry.

What are the Hotel Receptionist Courses ?

A Hotel Receptionist Course is a training program that provides students with both the theoretical and practical knowledge and duties of a hotel receptionist to the highest standards.

The training course will allow you to learn the main tasks of a hotel receptionist such as: guest registration and room assignments, correct description of the different services offered by the cash and voucher management (Charges / Billing)

The course will also train the student to prepare the account, check-out procedures, issue tax documents, collect fees, manage complaints, claims and incidents. The course is taught in modules and students will study several useful topics, such as Microsoft Excel, Word and PowerPoint, so it is an opportunity to improve their computer skills. 

Other modules in this course include database administration, email writing, meeting management, booking process and customer service. The course will teach students how to deal with security issues, so you will be fully equipped to handle any situation. 

Program, Subjects and Content of the Hotel Receptionist Course

These are some of the topics that can be included in the program content of a Hotel Receptionist Course:

  • Introduction to hotel reception
  • Objectives of the professional receptionist training course
  • The 90:90 principle for creating a powerful first impression
  • Hot Phone Tips
  • Get the facts: ask the right questions
  • Discussing solutions: learning to listen
  • Dealing with difficult customers
  • Practice good telephone skills
  • Management of the company’s database and archives
  • Reservation or booking procedure
  • Effectively manage safety and security issues
  • Successful meetings and minutes
  • Meeting arrangements
  • Organisation of business trips and accommodation
  • Email Tutorial
  • How to use social media to promote your business
  • Minute taking
  • Microsoft Excel Tutorial
  • MS PowerPoint Tips
  • MS Word tips and tricks
  • Mock exam

Countries and Cities Where You Could Study the Hotel Receptionist Course for Free Getting a Scholarship

  • United Kingdom
  • Germany
  • Italy
  • Spain
  • United States
  • New Zealand
  • South Africa

Institutes, Centers and Universities Where the Hotel Receptionist Course is Possibly Taught Free, through Scholarships

Hotel Receptionist Course

  • Reception Academy Coppergate House
  • London, UK.

Hotel Receptionist Course

  • Reception Academy – Radisson Blu Hamburg Airport
  • Hamburg, Germany.

Hotel Receptionist Course

  • ANPA Accademia Nazionale Professioni Albegrhiere
  • Rome, Italy.

Hotel Receptionist Course

  • IEEF Spanish Institute for Education and Training
  • Madrid, Spain.

Hotel Receptionist Course

  • York College CPE
  • NYC, New York, United States.

Hotel Reception Certificate Course

  • ServiceIQ – New Zealand Government – Generosity New Zealand
  • Auckland, New Zealand.

Hotel Receptionist Course

  • PC Training Business College
  • Johannesburg, South Africa.

Hotel Receptionist Training Course

  • Globaledulink
  • Online.

Hotel Receptionist Course

  • Study365
  • Online.

Hotel Receptionist Course Reference Prices

The prices of the Hotel Receptionist Courses are varied. The prices of these courses are between $165 and $675. The cost of these courses will vary depending on the country where the course is given, the institution or university that teaches the course, the modality, the duration of the course and the materials provided during the course, among other factors.

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